Returns & Refund Policy

What happens if I don't like the products I ordered?

Please contact us. We're always interested to receive feedback and are looking to improve our products and services. Then, send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).

Note: Returned items must be received by us in the same condition as you received them.

What about if the product is faulty, or is not what I ordered?

In this case, we're happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please make sure you email us with detailed photos and information of the issue within 7 days of receiving your order, so that we can make the necessary arrangements.

How do I make a return?

First of all, please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products within 7 days of receiving your order.

Returns will not be accepted unless you have emailed us first as this will help us help you and all of our customers in the future.

Then you can post your return to the following address :

The Memory Guardians

PO Box 411

Elanora QLD 4221

Australia

Be sure to include your name and order number within the return.

Order cancellations

If you accidentally place an order and you'd like to cancel it before it is sent, please contact us asap. Once a package is sent (typically within 1-3 business days), we cannot cancel the order. If a refund is processed, please note a 5% fee will be deducted from the refund to cover costs incurred on our end.